1. Introduction
Welcome to QualityApp ("we", "us", "our"). QualityApp is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our software-as-a-service (SaaS) platform ("QualityApp", "Service"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you:
2.1 Information You Provide to Us
- Account Information: When you register for an account, we collect your name, email address, and other contact information.
- Payment Information: We collect payment information to process transactions, including billing details.
- Customer Support: Information you provide when you contact our support team.
2.2 Information We Collect Automatically
- Usage Data: We collect information about your interactions with our platform, such as login times, features used, and content accessed.
- Device Information: We collect information about the devices you use to access our Service, including IP address, browser type, and operating system.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect data about your activity on our platform and to remember your preferences.
2.3 Information from Third Parties
- We may receive information about you from third parties, such as our payment processors and marketing partners.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain our Service: Including managing user accounts, processing payments, and providing customer support.
- To Improve Our Service: By understanding how users interact with our platform and implementing enhancements.
- To Communicate with You: About updates, security alerts, and administrative messages.
- To Enforce our Terms, Conditions, and Policies.
- To Comply with Legal Obligations.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: To provide the services you have requested.
- Consent: Where you have given us explicit consent to process your data.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: For our legitimate business interests, such as improving and securing our Service.
5. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing and data analysis.
- Legal and Regulatory Authorities: If required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Access: You can request access to your personal data.
- Correction: You can request correction of inaccurate or incomplete data.
- Deletion: You can request deletion of your personal data, subject to certain conditions.
- Objection: You can object to the processing of your personal data under certain circumstances.
- Portability: You can request the transfer of your personal data to another party.
To exercise these rights, please contact us at hello@quality.app.
9. International Data Transfers
We may transfer your data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
QualityApp
hello@quality.app
QualityApp Limited, Derby West Business Centre, DE22 4NB
